Booking, Fees & Cancellation Policy

Appointments can be booked via our online booking page, by phone on 07502 218332, or by email at [email protected]. An appointment is only confirmed once you have received confirmation from us directly — an enquiry or request alone does not guarantee a slot.

All sessions are individually tailored to you. Prices reflect therapist time and the specialist expertise involved. Current fees are available on our Booking Page.

We understand that plans can change, and we ask for as much notice as possible if you need to cancel or reschedule an appointment.

If you cancel or reschedule with less than 24 hours’ notice, calculated in working days (for example, an appointment on Monday morning requires notice by the same time on the previous Friday morning), full payment for the session will be charged.

We recognise that genuine emergencies do arise — such as sudden illness or bereavement — and this policy may be applied with discretion in those circumstances. Please contact us as soon as possible if something unavoidable comes up, so we can discuss it with you.

Payment is due in full at the end of each session. We accept payment by card.

When you book an appointment, you’ll be given a scheduled slot with a set duration — typically 45 minutes for a follow-up appointment or an hour for an initial assessment, depending on the type of visit. This duration reflects the maximum time that type of appointment is likely to require, and is the time reserved for you in the diary.

The actual time spent with you on the day is guided by clinical assessment and treatment need, not by the clock. Some sessions will use the full time allocated; others may conclude sooner, once what’s needed for that visit has been addressed. A session ending before the full slot has elapsed reflects clinical judgement, not a reduced level of care.

If more than three months pass between appointments, a reassessment will be required before treatment continues. This ensures your treatment plan continues to reflect your current presentation and needs. A reassessment is charged at the same rate as a new patient appointment, unless otherwise advised.

If you have any questions about this policy, please contact us at [email protected] or 07502 218332.